Return Policy for items purchased online

We hope you are completely satisfied with your Lavera purchase. In the event that you are not satisfied, we will gladly provide a refund of the original purchase price if returned within 30 days of your purchase date. Please note that shipping, handling and sales tax charges are not refundable on returns.

To obtain a return authorization, you may either phone our customer service staff at 1-877-LAVERAS, or complete the email form below.

	Full Name*		Order Number *
	Email*		Phone
	What is your reason for return *
	I ordered the wrong product Product was delivered damaged The color is not what I thought it would be The product contained an objectionable ingredient The product caused my skin to break out I did not get the results I desired from the product I had an allergic reaction Other Reason - please enter comments below
	Comments

Once our Customer Service Department has authorized the return, please ship the product to the address below:

Lavera Skin Care North America
RETURNS DEPT
12015 115th Ave NE, Suite E110
Kirkland, WA 98034

Make sure to include your name, phone number and a copy of your original invoice in your returned package. We recommend you use insured UPS or US Priority Mail to ensure your return can be tracked and not lost in transit.

Please allow 30 days from date your return is received for refund to be processed.

Return Policy for Store Purchases

If you are not completely satisfied with our product, we invite you to return the item to the retail outlet where it was purchased for a replacement or a refund.

Unreasonable Returns

Lavera Skin Care North America Inc reserves the right to refuse returns for an unreasonable quantity of items or for items which have been opened.

Sampling Program

If you are unsure about color or suitability of our products for your skin, please contact us for a free sample.

We can be reached at 1-877-LAVERAS or askus @ Lavera.com