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Shipping policy

Shipping methods and returns


On this page, we provide information about the shipping methods and the associated costs for your order in the lavera Natural Beauty online shop.

Shipping service providers:
Orders shipped within Germany are delivered with DHL. For environmental reasons, we ship all parcels with DHL GoGreen. Shipping to Austria is carried out with Österreichische Post AG (Post AT). 

Shipping costs:
You do not pay shipping costs within Germany and Austria. The minimum order value is €9.90 gross.

Delivery time:
Our standard delivery time is generally 2-3 working days.


Track your shipment:
As soon as your parcel leaves our warehouse, you will receive a shipping confirmation by email. This contains a tracking number that you can use to track the shipping status of your delivery online. To do so, use the link provided in your email. Please note that the tracking number only becomes active once it has been recorded by the shipping service provider. If the number does not work immediately, please try again later.


Delays:
If, in individual exceptional cases, there are delays because some items are temporarily unavailable or the promised delivery time is delayed, we will inform you by email.


Shipping to DHL parcel shops:
We also ship to Packstations. After clicking "Checkout", please enter your details as follows:

  1. Enter your address details for the billing address.
  2. Further down, please click "The delivery address differs from the billing address."
  3. Now enter your details for the title, first name and last name.
  4. In the "Street" field, please enter "Packstation"; for the house number, enter the Packstation number.
  5. Now enter your post number in the "Address addition" field (you receive this from DHL when registering for the Packstation).
  6. Postcode and town/city: Please enter the postcode and town/city of the parcel shop here.
  7. Country: The country of the parcel shop.

Returns

You have the right to cancel the purchase contract within 14 days of receiving the goods without giving any reason (DE) or withdraw from it (AT). You are welcome to use anser returns portal under https://lavera.returnsportal.online/. You will receive a return label for this, with which the you return your goods to us return the goods (if possible in the original packaging) to us within 14 days after declaration of your cancellation/withdrawal via our returns portal back to us. 

You can submit your cancellation or withdrawal also submit in writing in advance. The cancellation or withdrawal you can do this directly via thecancellation button in our shop or by email to  service@lavera.shop declare. The full cancellation- and withdrawalspolicy and the Fyou can find the form here. 


You bear the direct costs of returning the goods.


You can find the full cancellation policy and cancellation form here.