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New lavera web site – FAQ

Do you have any questions about our new web site? Your question may already have been answered. Here you will find the answers to frequently asked questions on this topic.

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The website has been redesigned to provide a more modern and user-friendly lavera brand experience. We want to ensure that our visitors can access relevant information more easily and make the website more appealing overall.

 The new website will officially go live in September. This will be done in several steps and is expected to be fully completed by the beginning of October. We are already looking forward to presenting the updated website to you.

The revised website offers improved navigation, an optimised page structure, a responsive design for different devices and of course a new design that reflects lavera's values. Furthermore, the display of the products was redesigned from the ground up and new elements were integrated that focuses on sustainability. In addition, some technical framework conditions were created that improve findability for search engines (SEO) and enable the integration of own videos.

Yes, your login details will still be valid. You can log in to the new website with your existing credentials. If you have any problems, please contact us via our contact form.

Some content from the previous website has been revised and updated to reflect current information. New content has also been added in some places. If you cannot find specific information, please use the search function or contact us via the contact form.

We appreciate your feedback very much! You are welcome to write your feedback via our contact form. We are committed to continuously improving the website and your input is extremely helpful.

Yes, you will still be able to view your previous orders on the new website. Simply go to your account and navigate to the order history to find details of your previous purchases.

We will do our best to guarantee a smooth process during the relaunch. However, there might be brief downtimes/error messages while we make the final adjustments. We thank you in advance for your understanding.

While we are finishing the final adjustments to the lavera website, there will be times when it changes visually - e.g. because the website has been restructured in the meantime. We finish these final changes while the lavera website is in operation so that we do not have to take the web site offline. This will not result in any functional restrictions, so you can continue to browse and shop on the lavera website as usual during this time.

If you cannot find the content you are looking for on our new website, we will be happy to help you. Write to us using the contact form.

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